Voice (opinion, inquiry to store) of customer

  • List of phone numbers of each shop

    How to use information and handling product, stock confirmation, product about store

  • Email form

    Including opinion, request (may have time until reply by contents thank you for your understanding beforehand)

Before inquiry

Please confirm before inquiry that shows around common question on homepage.

Inquiry about long-term guarantee

We accept inquiry about long-term guarantee of BicCamera at exclusive window.

Customer of long-term guarantee non-participation, please ask purchase store customer within one year after the purchase.


About repair

Is repair possible any place other than the store which we purchased?
We accept repair in each possible BicCamera shop. When plural stores are in district, we accept at repair service counter setting store.
Can you repair product which you purchased other than the BicCamera ?
Product which you came to want accepts repair in each BicCamera shop in possible other companies. When plural stores are in district, we accept at repair service counter setting store.
Please tell period with expense that it costs for repair.
We heard application for eyes cheap repair estimate of repair amount of money in our store specializing in household appliances repair, construction, "Tokyo service station".
Is repair, changing battery of watch made?
We accept at Watches & Clocks corner of each possible BicCamera shop (there is Watches & Clocks handling store ※ store excluding). There is thing which cannot accept repair, changing battery partly. For more details, please refer to each BicCamera shop.

About product

Please tell handling product.
You can confirm handling item of each shop than list of stores. In addition, we can feel that confirmation, torioki of stock of each shop might be from net shop.
Can you reserve product judging from the Internet?
Reservation is possible than product page. For more details, please confirm this.Stock confirmation, torioki comes in net → Pick-Up In Store of neighborhood!
Can you confirm the arrival situation of product which you ordered?
Please confirm product order cutform from page for exclusive use of the top of preparation.

Returned goods, exchange

Can you return product which you have opened?
In principle, we cannot accept returns of opened items, except items which has initial failure.
Item has initial failure.
When we check the operation and can confirm initial defectiveness, we change for the same product.
Can dot twit of liquid crystal change?
In the case of symptom that is not authorized as initial delinquent with maker, we cannot change.


Are gift coupon and credit card usable in BicCamera ?
You can use this payment method in BicCamera .
Can you spend plural electronic money in the check in a mass?
Plural use, combination of electronic money is not possible (you can use one piece per one check).

Photograph service

Please tell about service to become the photograph developing, processing, data.
We show around photograph service at store in this.

Lapping service

Can you wrap for presents?
We accept at possible lapping counter.

Reward card

Is there advantage to make reward card?
The points collect depending on product by shopping in BicCamera and can purchase other products as 1.1 yen. In addition, I will inform customer by postcard when recall occurs to product which you purchased.
About BIC Point
We lost reward card and were just
I would like notification immediately to our reward card center. We do suspension procedure of card.
Navigator dial 0570-03-0811
※In the case of the use, it is 03-5958-0811 by international calls from IP telephone (partly), foreign countries

Q&A for Foreign Tourists

Does Tax-Free Shopping apply to BicCamera's items?
Yes, Tax-Free service is provided in all BicCamera stores.
Tax-Free Conditions
Can I still get BicCamera's point during Tax-Free Shopping?
No, we do not provide point service during Tax-Free Shoppipng.
Can I use my credit card to pay?
Acceptable Credit Card List in BicCamera
Do you have Interpreting Service?
Yes, we have staff who can speak English and Chinese.
Do you have Wi-Fi?
Yes, we provide FREE Wi-fi in some of our stores.
※Click here for details.
How can I use the coupon?
Please show your coupon to staff before you buy. Each coupon has different service conditions.
※Coupon is not available to some of items, such as Apple and Rolex. Besides, two kind of coupons cannot be used together.
Is there any Airport Delivery Service for items bought with BicCamera?
Yes, all of stores provide Airport Delivery Service. ※Except the online shop
New Chitose Airport (domestic airline, international airline), Sendai Airport, Fukushima Airport, Niigata Airport, Narita Airport (terminal second first terminal north wing, first terminal south wing), Haneda Airport (international airline, domestic airline first passenger terminal, domestic airline second passenger terminal), Komatsu Airport, Chubu Centrair International Airport, Osaka Itami Airport (north terminal, south terminal), Kansai International Airport first terminal building, Okayama Airport, Hiroshima Airport, Fukuoka Airport (international airline, domestic airline), Kitakyushu Airport, Nagasaki Airport, Kagoshima Airport
How much does Airport Delivery charge?
General delivery fees (depend on the size and weight of package) and additional Airport Fees (648 yen) will be charged.
Is there any Hotel Delivery Service for items bought with BicCamera?
Yes. We can deliver to hotels which nearby the store.
※Service Conditions exist Please feel free to ask us for details.
How much does delivery cost?
It depends on items and delivery address. Please feel free to ask us for details.
Do you have international delivery service?
No, we do not deliver items overseas.
How can I check price and stock for items I want to buy?
Stock and price changes every day. You can check the stock availability in each item's description page.
You can also ask BicCamera store directly.
Do you have reservation service?
Reservation service is available to almost items. It is convenient to make reservation online.
And it is also useful to contact BicCamera store to reserve items.
Do you have repair service?
It depends on item's warranty agreement. ※Extended warranty that BicCamera provides is excluded.
Should I use transformer?
If you want to use electronic items in other countries and regions, please read these contents.
Can I return an item after opening the package?
In principle, we cannot accept returns of opened items, except items which has initial failure. Items should return to the purchase store. ※Overseas remittance and delivery is not available.
Item has initial failure.
It depends on item's warranty agreement. However, repair or exchange service is available in BicCamera store. ※Overseas remittance and delivery is not available.