We guarantee for new article exchange one year

With total loss guarantee (general compensation)

BicCamera is service to provide replacement (equivalent device) by being expected to pay self-pay 2,000 yen (tax-included) when it became "total loss" in one year from date of purchase.

Tax-free amount of money of productCompensation participation charges (Tax-free)
Less than 50,000 yen500 yen
More than 50,000 yen800 yen
More than 100,000 yen1,000 yen
Tax-free amount of money of productCompensation participation charges (Tax-free)
More than 150,000 yen1,500 yen
More than 200,000 yen2,000 yen
After that 500 yen is added to every 50,000 yen

※When we cannot repair by accidental accident and "total loss" means case that tax-included repair amount of money exceeds 80% of purchase amounts of money (tax-included) of guarantee product.

※When it is hard to obtain guarantee product and the same product, from product of the same use of our handling, we provide model product in purchase amount of money range of guarantee product or equivalent device.

"The target outside" Product

The following items cannot join total loss guarantee (general compensation).

  • Cell-phone /PHS, peripheral device which does not have independent function, clothing bedclothing, jewelry, Contact Lenses, glasses, sporting goods, gift, alcoholic beverages, Bicycle, Watches & Clocks more than sales price 195,000 yen (Tax-free), various soft kinds, option article, expendable supplies that independent, are sold, Battry.
  • Thing (machines made in disposable camera, special foreign countries) which we cannot originally repair.
  • We cannot identify object of insurance.
  • Display, disposal bargain item
  • Online store product (made-to-order PCs)

※May not join by product, ask to salesperson of each store in detail.

Term of a guarantee, contents

Term of a guarantee

When it became total loss (repair expense purchased amount (more than 80% of tax-included)), within one year from date of purchase, we offer replacement.

※When we have both long-term guarantee and total loss guarantees join, we finish long-term guarantee, total loss guarantee with delivery of new replacement together when total loss guarantee is applied.

Contents which become "the target outside" of guarantee

Loss, loss or theft

[loss, loss or theft]
The damage in state judged to be lacking in attention management such as loss, loss.

Less than 80% for repair

[less than 80% for repair]
The damage by adjustment and alteration without exchange of expendable supplies or resolution work.

Natural consumption, rust

[natural consumption, rust]
The damage by natural consumption, rust, mold, leak of Battry.

Natural disaster

[natural disaster]
The damage by disasters such as earthquake, eruption, tsunami, storm and flood damage.


Trouble that occurred to product except system unit of product or the damage by the damage.


Error in use or the damage by specifications except instruction manual mention.

Processing, remodeling

[processing, remodeling]
The damage that we occurred by processing, remodeling, repair.

The economical damage, secondary disaster

[the economical damage, secondary disaster]
The economical damage and secondary disaster that we occurred by trouble.

●What are the economical damage and secondary disaster that we occurred by trouble?
・Defect, trouble of guarantee product or physical obstacle, damage by what trouble, damage that occurred to other property or damage, guarantees product or other property such as damage cannot use that we occurred due to the damage.
Example: "It broke down, and floor has become the submergence of washing machine." "PC was broken and has been not able to work." nadono case.

※Of plane substitute during repair period cannot provide. ※Maker warranty card varies according to products.

Inquiry window about guarantee, repair

0570-00-1991 ※Business hours: From 10:00 to 21:00

※As for question of product and the inquiry, I would like the use of each store of BicCamera or email form.

About inquiry rush hour

About inquiry window, we repeat efforts aiming at support quality improvement every day, but the situation that telephone is crowded and causes customer trouble may not be avoided.

Inquiry window rush hour

<viewpoint of the congestion situation>

Considerable congestionCongestionIt is crowded a littleAvailable

We avoid time when the congestion mentioned above is expected and would appreciate your asking.
I would like cooperation in congestion reducing of inquiry window.