Let alone product which had you purchase in BicCamera Kojima Sofmap, even product you want accepts repair other than the BicCamera . Please consult about having a problem with Refrigerator, washing machine, Air Conditioning, repair of large household appliances including TV by all means.
Request of repair Before having
We have product (Printer, Digital Camera, portable audio system, smartphone) which you wish to repair "is targeted for business trip repair" or confirm with maker warranty about repair of product which you purchased beforehand by all means, and please see the following "flow when we ask for repair".
Flow when we ask for repair
Various request methods
①We repair directly, and we are asked to maker
Please confirm notification of each maker than list of following links.
During repair period, it takes one month by the situation from about two weeks.
We do not perform correspondence of replacement during repair custody period.
In the case of repair such as electronic note, PC-related article, we cannot take responsibility of data. ※In the responsibility of customer, we would like Backup beforehand.
It becomes out of the following cases, guarantee object and becomes paid repair of term of a guarantee. 1.Trouble, the damage by shock, fall, the inappropriate handling and unfair repair, remodeling. 2.Trouble, the damage by influence of natural disaster, the water wet, thunderbolt, damage from salt breeze, abnormal voltage and other crises. 3.Irregularity of regular lighting (non-lighting) and indication of some dots of liquid crystal panel. 4.Malfunction except dirt and the product body of exterior including malfunction of attached software. 5.Exchange of consumption parts.
At the time of paid repair, it may take estimate fee.
There is outside product targeted for guarantees such as expendable supplies or bulk product.